Frequently Asked Questions


How do I sign up?
Just click here or on the “Sign Up” link at the top right-hand side of the page on this website and follow the steps to create your account!

What are the subscription options on Embassy Media?
There are two different options available when signing up for an Embassy subscription:

  1. A monthly subscription is $4.99/month
  2. An annual subscription is $49/year (a savings of 18%!)

How do I use a coupon code?
To use a coupon code, click on the “sign up” link at the top right-hand side of the page, and follow the steps to create a new account. On the next page, there will be a field to enter your coupon code. Please be sure to click the “Apply to order” button to activate the coupon.

Does a monthly or annual membership give me access to all the media on Embassy?
Yes! With a monthly or annual subscription, you will have full access to the Basic, Advanced, and Anger Resolution Seminars, the Financial Freedom Seminar, the Pineapple Series, and hundreds of other life-changing messages.

Do I get access to less content with a monthly subscription?
No, both a monthly and annual subscription will give you complete access to all the media on Embassy.

Can our whole family share one Embassy Media subscription?
Yes, your whole family residing at your household can share a single Embassy account.

What are my payment options?
All payments to Embassy Media must be made online by a Visa, MasterCard, Discover, or American Express credit or debit card. Special arrangements can be made for those without a credit or debit card. Please contact our office at (903) 636-9600 for more information.

How can I get a receipt for the payments I’ve made on an Embassy subscription?
Log in to your account, click on “My Account” at the top right of the screen, and select the “Order History” tab. Clicking on “View Details” for your order will retrieve a complete record of every payment you have made to Embassy Media.

How do I cancel my subscription?
To cancel your subscription, make sure you are logged into your account, click on “My Account” at the top right of the screen, select the “Manage Subscription” tab, and then click “Cancel Subscription.” Your access to Embassy Media will remain active until the amount of time remaining in your payment plan has expired.

Refund/Financial Information

Auto Renewals
Both monthly and annual subscriptions are “auto renewing,” meaning that your credit card will be charged at the beginning of each billing cycle. For example, if you sign-up for a monthly subscription on June 10th, your next billing date is July 10th. If you sign-up on March 31st, your next billing date is April 30th.

Credit Card Updates
We may ask to you to update your card information if your card expires during your subscription. You can add a new card and change your billing settings by logging into your account and clicking on the “Billing Info” tab.

You may cancel your subscription prior to the billing date to avoid future charges. If you choose to cancel your subscription, your access to the media will continue until the next billing date. For refund information, please see below.

Refund Policy
If you are not completely satisfied with your subscription, you can request a refund by calling (903) 636-9600 or by contacting us via e-mail [email protected] within the first 7 days of the original date that you signed up. You will only have access to sample media after the refund is issued. After 7 days you may still cancel to avoid a charge on your credit card at the next billing cycle (see above). We do not provide partial-month (prorated) refunds.

Usage Policies

Basic Seminar

Can a member host group showings of the media outside their home?
Group showings of the Basic, Advanced, and Anger Resolution Seminars are not permitted to show outside the home based on your Embassy Media subscription. However, other individual messages are permitted to show in group settings. If you are interested in hosting a seminar event outside the home, contact the Basic Seminar office at (903) 636-9600.

Will I be considered a Basic/Advanced Seminar alumnus after viewing either Seminar on Embassy Media?
Currently, only people who register for and attend a Basic or Advanced Seminar event coordinated by an IBLP Seminar Office are considered alumni.


I forgot my password.
Visit the Request New Password page. Enter your username or email and click the E-mail new password button. You will receive an email message with a link that will allow you to log into your account one time. Click the link in the email to access your Embassy account and immediately go to the “Edit” tab under your account, and reset your password to one of your choice. Please be sure to click “Save” at the bottom of the page!

I can’t watch the videos on Embassy! What do I do?

  1. Check Internet speed and browser version
    • Embassy Media requires an Internet speed of 1.5 Mbps or higher; check your Internet speed at
    • Requires Mozilla Firefox 40 or higher, Google Chrome 43 or higher, or Internet Explorer 9 or higher; follow this link to check what browser you are using:
  2. Clear your browser’s cache
  3. Enable cookies for your Internet browser

Please refresh your Embassy webpage after trying each step and see if this resolves the issue. If your problem continues to persist, please contact our office at (903) 636-9600 and we will be happy to help you figure out a solution to the technical issues you are facing!

I receive an Access Denied error message when I try to log in using Internet Explorer.
In Internet Explorer please add this site to your “Trusted Sites.” To do this, click the “Tools” menu button, and then click “Internet Options.” Click the “Security” tab, and then click the “Trusted Sites” icon. Click the “Sites” button. The website should be shown in the “Add this website to the zone field.” Click “Add.” You did it! Click “Close,” and then click “OK.”