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Lesson 93 – “Resolving Conflicts: Testimony of a Computer Professional”


“I let people yell at me and then I make them happy.” This is how John Hicks humorously describes his job. His position as a Resolution Manager with a large computer company involves “turning around bad situations and making them good.” John shares about his job and how the character-based home education of his children is impacting him and carrying over into his work. His job skills are valuable at home, too; as most fathers know well, there are conflicts in the home requiring resolution. Toward the end of this short interview, John shares key questions to ask to help in resolving family conflicts.


Length: 12 min.

Primary Topic: Business Skills

Speaker: Bob Newhouse

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